FAQ's

Why Jewelry?

We take ethical diamond trading seriously and source diamonds from reputed suppliers with certifications that ensure the diamonds are conflict free.

Yes! You can customize metal purity, diamond quality, and metal color of the design as per your requirement.

No problem, you can see your certificate digitally on our website by just entering your jewelry order id which was on certificate as well on your jewelry

These 4Cs are important characteristics of the diamond that defines its overall appearance and price. The Diamond cut helps identify the shine and brilliance of the stone. Colour classifies the diamond on a scale of colourless to visible yellow. Clarity gives information about the natural flaws and inclusions in the diamond and Carat Weight determines the actual weight of the diamond.

For more education about diamond go through ‘Know More About Jewelry’

We understand that you may not be fully satisfied with the product. In that case, you can ask for a full refund or get it exchanged as per the exclusive Easy Returns and Exchange policy. Read here

- Made-to-Order : Products are customized as per your specifications and are manufactured once you place an order it usually takes 7-9 working days to ship your product.

- Same Day Shipping : We offer more than 1000 design available at showroom and are shipped directly from showroom within 48 hours of order confirmation. You can explore same day shipping products here.


Placing an Order

• Choose your jewelry piece and click on “Buy Now” button

• You will be then redirected to your shopping cart page – click on 'Place Order' to make payment for the piece or click on 'Continue Shopping' to add more products in your cart

• Enter all your details – name, contact number, email ID and billing & shipping addresses and continue to payment

• Choose your payment mode and complete the payment

• You shall receive an order confirmation email to the e-mail address you provided while placing the order

• For Cash on Delivery Orders,you will receive a confirmation call from us, kindly note the order will be taken into processing only after telephonic/email confirmation.

You can cancel your order by calling us at +91 820 077 1985 or sending an email at info@amantranjewels.in along with all the details related to your order number.


Payments

You can make your purchases on Amantran Jewels through multiple payment methods. You can make payments through –

• All major Credit & Debit Cards

• Net Banking

• Cash on Delivery

• NEFT Bank Transfer

• Emi


If you are not comfortable making an online payment, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. Kindly note all COD orders require telephonic/email confirmation before they are processed.

The maximum order value for a cash on delivery (COD) payment is Rs 50,000, it varies for different pin codes, details of which would be mentioned in the products details. It is strictly a cash-only payment method. Kindly note in Cash On Delivery the courier partner will not do open delivery and package would be handed over only on receipt of payment by logistics partner.

Yes. Our website is powered with a safe and secure payment gateway that uses the latest SSL encoding technology to encrypt and decrypt all the data being sent through it. None of your information gets stored or is visible to other entities.

There are NO hidden charges when you make a purchase on www.amantranjewels.in. The prices listed for all the items are final and all-inclusive.


Shipping

Shipping is absolutely free for all orders above Rs. 2000 when you purchase any product from us, in case order value is less than Rs.2000 nominal shipping charges upto Rs.200 are applicable. We also provide one free shipping service in case of returns or repair services.

We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at www.amantranjewls.in is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep.

Your product is perfectly safe, all shipments are 100% insured till it is delivered.

In case you wish to change the shipping address please call us (+91 820 077 1985 ) immediately and email us at info@amantranjewels.in. An alternative address must be provided before the product has been shipped to your registered address.

- To ensure the product reaches you safely, the registered recipient must provide one of the following documents:

• Pan Card

• Driver’s License

• Passport

• Voter’s ID

- Whether your location can be serviced or not depends on:

• Legal restrictions, if any, in shipping particular products to your location

• The availability of reliable courier partners in your location

Please get in touch with us at 820071985 and our customer care executives will be happy to assist you.

Of course! If your Amantran Jewels ring doesn't fit well, we'll resize it free of charge (if it's returned within 30 days of its original shipment date). Expect the resize turnaround time to take about five (5) business days plus shipping time-in-transit. We can also resize your ring after the warranty period for a very competitive price. Call us at +91 820 077 1985 or email info@amantranjewels.in to get the details.


Returns and Exchange Policies

- For details regarding our exchange and return policy click here.

• Call our Customer Care team at +91 820 077 1985 or email us at info@amantranjewels.in and place your exchange/ return request.

• Secure your product with the original invoice, certificate(s), jewelry box, etc. in the tamper proof envelope sent to you along with the product.

• Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product.

• Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange.

• The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills

• In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing request. The shipping cost and the cost of such certification shall be borne by the customer

Please note that products purchased at www.pcjeweller.com cannot be returned or exchanged at PC Jeweller or any partner brand showrooms

• The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills

• In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing request. The shipping cost and the cost of such certification shall be borne by the customer

Please note that products purchased at www.amantranjewels.in cannot be returned or exchanged at AmantranJewels or any partner brand showrooms

We offer one time FREE return shipping (within India) with the Easy Returns. Nominal logistics charges of Rs 500 is applicable in Lifetime Exchange Policy. For all the subsequent returns/exchanges under this policy, the shipping charges @ Rs 500 per request shall be borne by the Customer.

• The product should be original and accompanied with the Original Product Certificate and Original/Copy of Invoice.

• Customers can either call our Customer Care team at +91 820 077 1985 or email at info@amantranjewels.in

• We offer cleaning & polishing services, stone tightening and other repair services which enhance the life of the jewelry that suffers the daily wear and tear.

• Please note that warranty service rendered is not chargeable. However, the Customer will have to bear the cost of any extra material (Gold or Diamond), if applicable, required to complete the service request.

• Shipping charges are borne by customer as per actuals (within India) for such requests.

• The policy is deemed void if any other third party jeweler has worked on it.

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